FAQ

Frequently Asked Questions:

How long are dispatch & delivery times?

• We aim to dispatch your item within 3 working days. Once we have dispatched your order, it should arrive in 3 working days days (UK) or 17 working days (Worldwide).
  
  
• Delivery times are estimated via the Royal Mail website. There may be delays due to circumstances out of our hands.
  
  

How much does shipping cost? 

• Shipping costs are estimated at checkout. Costs are based on the weight of your order and your location. Prices are estimated via Royal Mail. 

• Your order may be subject to customs /duty / import charges.
• We are not responsible for any potential duty / import / taxes / customs / etc charges

• If there are any problems with your order then please don’t hesitate to contact us! We are eager to help :)
  
  

How can I contact the Naru Naru team?

• You can contact us via email: hello@naru-naru.co.uk
• Use the contact chat box on our website homepage
• DM us on instagram: @NaruNaruOfficial